Salon Manager at Dicalo Consulting Group

Job Summary

• The Barbing Salon Manager is responsible for overseeing the daily operations of the salon, ensuring
• excellent customer service, driving revenue growth, managing staff performance, and maintaining high
• grooming and hygiene standards.
• The Manager will ensure the salon operates efficiently while delivering
• an exceptional customer experience.

Key Responsibilities

Operations Management:

• Oversee the day-to-day operations of the salon.
• Ensure the salon opens and closes according to schedule.
• Monitor service quality and customer satisfaction.
• Ensure cleanliness, hygiene, and safety standards are maintained.

Staff Management:

• Supervise barbers, supervisors, receptionists, and other salon staff.
• Develop staff schedules and manage attendance.
• Conduct performance reviews and provide coaching where necessary.
• Recruit, onboard, and train new employees.

Sales and Business Development:

• Develop strategies to increase customer retention and salon revenue.
• Monitor daily, weekly, and monthly sales performance.
• Promote salon services and products.
• Build relationships with customers and handle escalated complaints.

Inventory and Financial Management:

• Monitor inventory levels and order supplies when necessary.
• Ensure proper stock control and prevent wastage.
• Manage cash handling and daily financial reporting.
• Prepare operational and sales reports for management.

Key Performance Indicators (KPIs)

• Monthly revenue growth.
• Customer satisfaction ratings.
• Staff productivity and retention.
• Inventory accuracy and cost control.
• Achievement of operational targets.

Job Requirements

Education:

• Minimum of OND/HND/Bachelor's Degree in Business Administration, Management, Marketing,
• or a related field.

Experience:

• Minimum of 3 years experience in salon management, hospitality, retail, or customer service
• management.
• Previous experience managing teams and operations is required.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• •ales and business development capabilities.
• Inventory and financial management skills.
• Problem-solving and decision-making ability.
• Proficiency in Microsoft Office applications.