Salon and Spa Manager at Domeo Resources International (DRI)

Reports To: Managing Director
Direct Reports: Cashiers, Marketing Executive

Main Function

• The Salon and Spa Manager will be responsible for all aspects of the operations to ensure seamless and exceptional guest experience. This includes supporting administrative tasks, supervising staff, maintaining high service standards, and contributing to financial and marketing goals.
• The ideal candidate is a proactive, detail-oriented individual with strong interpersonal and organizational skills, capable of delivering results while upholding the spa's luxury standards.

Role Responsibilities
In this role, the Salon and Spa Manager shall manage the operations of the business, including but not limited to:

• Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback and concerns.
• Resolves and processes discrepancies daily, as necessary, to include but not limited to cash gratuity
• distribution, cash till drops, till reconciliation.
• Oversee and ensure the smooth day-to-day running of the Salon and Spa.
• Assists the General Manager with administrative duties.
• Conduct monthly physical retail and linen inventory to track health club cost of sales and ensure company assets are accurately accounted for.
• Assist with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
• Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards.
• Conduct training when required.
• Builds and maintains guest rapport throughout service.
• Support Management in upholding exceptional guest experiences, consistent with the Spa's standards of care and service.
• Assist in managing Salon and Spa’s Profit & Loss statements, and assisting in developing annual budgets, and preparing weekly forecasts. Contribute to marketing and public relations initiatives aimed at increasing visibility, client engagement, and overall revenue.
• While on shift oversee the daily treatment schedule to ensure adequate and proper balancing of schedules while also identifying potential sales opportunities.
• Build strong client relationships by creating and managing comprehensive guest profiles.
• Work closely with internal teams to ensure guest satisfaction is consistently achieved.
• Partner with the Spa Reception to maintain and implement the Salon and Spa standards and improve the guest experience.

Experience/Qualification

• Bachelor’s Degree in Business Administration, Marketing,  Sales, Hospitality Management, or a related field (Master's degree is an advantage).
• Proven experience in spa or hospitality management, with a strong focus on guest services and operations.
• Excellent interpersonal and communication skills, with the ability to lead and motivate staff.
• Strong organizational and multitasking abilities.
• Basic financial knowledge, including budgeting, expense tracking, and revenue forecasting.
• Familiarity with spa treatments, techniques, and industry trends.
• Proficiency in Microsoft Office Suite, spa management systems, and social media platforms.

Competencies/Skills:

• Strategic Thinking: Ability to design and execute plans that drive revenue and growth.
• Sales and Negotiation: Strong skills in closing deals, building partnerships, and increasing client acquisition.
• Market Knowledge: Familiarity with trends and client needs in the wellness and aesthetic markets.
• Communication: Excellent verbal and written communication skills for engaging with clients, partners, and team members.
• Analytical Skills: Proficiency in analyzing sales data, market trends, and KPIs to make informed decisions.
• Adaptability: Comfortable working in a fast-paced, evolving environment with shifting priorities.

Behavioural Qualities/Other Competences:

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Problem-solving and decision-making aptitude
• Strong work ethics and reliability.