Sales Support Specialist (Meters) at Elsewedy Electric

Job Purpose:

The Sales Support Specialist will be responsible to address the growing demand of the Meters business and to participate in the analysis and preparation of technical and commercial offers.

Responsibilities :

• Support sales representatives to increase their productivity and to have more time for the sales operations.
• Supporting in getting approvals for our products from the utilities or any other entity.
• Study the market with the on-ground sales team.
• Contact customers to get extra data needed for the request for quotations (RFQ)
• Manager & guide the back-office team in the daily tasks (handling inquiries, offers preparation,..etc)
• Follow up on orders & delivery dates and to make sure that sales representatives have available quantities of sales support material such as product brochures.
• Work on standardized and specific meters models per utility.
• Review orders when received to make sure that prices, payment terms, conditions, required delivery, items description etc… are correct and related to pre-offer, and directly contact the customers to solve any problems.
• Make sure from orders accuracy and that they are processed on time with the different department till it reach planning department and get a delivery date, to be communicated with the client.
• Communicate with customer through sales team to inform them in case if any delays and discuss alternative solution and availability for delivery.
• Update the sales records on weekly basis and report it to the manager.
• Responsible to gather all supporting documents (such as Technical offer, Certificates etc…) to be submitted with the offer.
• Responsible of product launching to create market awareness.
• Accountable for the product/factory certification.
• Manage technical relationship with the regulatory, local MAPs, customers, and end user.
• Responsible of sizing the market to map it
• Respond to complaints from customers and give after-sales support when requested.
• Managing the technical visits in Nigeria factory to satisfy customer technical business needs.
• Plan monthly follow up visits to utilities to follow up on HES/integration.

Qualification:

• BSc/BA in Engineering or relevant field; certification in sales or marketing will be an asset
• 3 years of experience in the field in a local factories/ local MAPs/ utility company.
• Well-organized, attentive to details and responsible with an aptitude in problem-solving
• Strong follow up skills
• Excellent verbal and written communication skills
• A team player with high level of dedication
• Strong numeracy skills
• Good computer skills (MS Office)
• Full Proficiency in English.