Sales Support Officer at Hello Products

Responsibilities

• Handling all administrative duties for the sales team
• Provides necessary data or reports to the sales team
• Responds to enquires, complaints and resolve issues via phone calls and WhatsApp
• Receive inbound calls.
• Keeping track of sales targets.
• Provides sales data and reports to other departments
• Compilation, comparation and computation of weekly and monthly sales reports.
• Provide all necessary sales data to management upon request.
• Comparison of competitors price in preparation of the prevailing SKUs Price list.
• Comparison of monthly Sales target vs achievement of RSM, Supervisors and IMOs.
• Preparation of Monthly sales review year till date vs Target on all SKUs Volume and Value wise.
• Prepares, dispatch and ensures that the Key distributorships agreement between organization and Key distributor is up to date and properly signed.
• Prepares, documents and dispatch KD self-collection agreement.
• Prepares and dispatches and documents quarterly Key distributors VIP Scheme loyalty Letter
• Prepares, dispatch and document Key distributors extra bonus letter
• Prepares and monitors monthly KD Sales Performance.
• Preparation and checking of HOS float.
• Monthly preparation and upload of Sales data (KD, IMO and Van sellout) on Orion
• Prepares and documents new price list.
• Preparation and documentation sales team incentive scheme.
• Preparation and checking of HOS float.
• Monthly preparation and upload of Sales data (KD, IMO and Van sellout) on Orion
• Prepares and documents new price list.

Requirements

• Bachelor’s degree in related field
• Data Entry Skills
• Excellent customer service knowledge and practices
• Analytical and multitasking skills
• Teamwork and motivational skills
• Soft Skills.