Sales Support Manager at PHR Solutions Limited

Job Responsibilities:

• Identify and resolve sales operations issues.
• Review credit applications and credit references.
• Set credit limits and ensure creditworthiness.
• Implement promotional events to boost sales.
• Promptly resolve consumer complaints and requests.
• Manage sales incentives and commission programs.
• Coordinate the SOP for registration of new distributors and documentation with management approval.
• Develop and monitor a credit control system in collaboration with sales, marketing, finance and executive team members.
• Evaluating new credit requests and conducting client credit checks
• Check consumer credit reports, approve or deny applications and communicate decisions to the appropriate personnel in a timely manner.
• Create regulations that ensure customers make payments on time while adhering to best practices in customer service.
• Utilise SAP for invoice retrieval and client data.
• Working closely with your team to reduce invoice queries
• Cancelling and reissuing invoices for our large and extensive client base
• Make notifications in client accounts of interactions, such as payments or purchasing activities.
• In charge of new customer's credit assessment, help the sales/marketing team.
• Establish and maintain regular communications with clients to facilitar periodic payments.
• Arrange for the monthly account statement report.
• Update clients' records when necessary.
• Carry out thorough credit checks for new customers to ensure eligibility for credit.
• Keep customer files maintained with accuracy.
• Ensure that payments are on schedule.
• Liaise with customers and the sales team.

Job Requirements: 

• BSc in statistics or business administration
• Minimum of six years experience in a similar role with FMCG.
• Excellent interpersonal and communication abilities.  
• Exceptional managerial skills.
• Team Leader 
• Proficient in MS Office, excel Microsoft.
• Data Analytical skill
• Attention to detail
• Team Player