Sales Support Intern at Sygnite Power & Energy Solutions Limited

OUTLINE OF JOB:

Provides support to Sales representatives and responds to customer and prospect queries. Also, undertake administrative job duties as they pertain to the business development department. 

RESPONSIBILITIES

• Generates and processes new sales leads as necessary
• Answers phone calls from customers and deals with problems as they arise
• Attend to walk-in customers providing necessary sales information
• Takes sales information and puts it into an easily readable format (Excel spreadsheet/CRM)
• Follow up with customers to make sure that they are satisfied with the Sygnite products purchased.
• Provides any necessary data or reports to the sales team
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary
• Arranges appointments with clients and the sales team
• Acknowledges customers by responding to emails, texts, and phone calls
• Updates all contact information for clients
• Deals with any customer complaints and resolves the issue as necessary 
• Communicate frequently with the sales team to develop and implement new methods/procedures for increasing sales, promoting brand awareness, encouraging customer loyalty, and expanding market territory’’ 
• Attend meetings as required with the BD Manager, Technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts
• Processing of orders & warranty inquiries promptly.
• Does any necessary administrative work including filing reports or presenting the sales team with necessary documents
• Closely following up on all business leads within a 24-hour response timeline to clients.
• Submitting daily, weekly, and monthly sales reports to Line Manager.
• All other tasks as assigned by the Line Manager

REQUIRED QUALIFICATIONS

• Minimum of Bachelor’s Degree.
• Fresh Graduates are encouraged to apply
• Candidates with less than 1 year of customer service experience can apply too

SKILLS AND EXPERIENCE REQUIRED

• Basic understanding of sales principles and customer service practices.
• Computer literate with good knowledge of MS Outlook, Word & Excel
• Good customer care skills
• Good written and verbal English
• Accuracy and attention to detail
• Good organizational & administrative skills