Sales & Support Agent at Money in Minutes

Job Overview

• We are looking for an experienced Sales & Support Agent with a strong background in tele-sales, particularly in the internet service/broadband industry. The ideal candidate is an eloquent communicator who can engage customers effectively over the phone, drive sales, and provide exceptional support.

Key Responsibilities

Sales & Customer Acquisition:

• Proactively reach out to potential customers via calls to promote internet/broadband services.
• Identify customer needs and recommend suitable plans or upgrades.
• Meet or exceed sales targets through effective persuasion and negotiation.

Customer Support & Retention:

• Handle inbound and outbound calls professionally.
• Address customer inquiries, concerns, and complaints with a solutions-oriented approach.
• Assist existing customers with service upgrades, billing inquiries, and technical support.

Follow-ups & Relationship Management:

• Maintain strong relationships with potential and existing customers.
• Conduct follow-up calls to ensure customer satisfaction and resolve any issues.
• Maintain accurate records of customer interactions and sales activities.

Requirements & Qualifications

• Experience: Minimum of 2 years in tele-sales, preferably in the internet service/broadband industry.
• Communication Skills: Excellent verbal skills, clear pronunciation, and ability to engage customers effectively over the phone.
• Sales Ability: Strong persuasion, negotiation, and closing skills.
• Customer Focus: A proactive attitude towards solving customer issues and ensuring satisfaction.
• Tech-Savvy: Basic understanding of broadband/internet services and ability to explain technical aspects to customers.
• Self-Motivated: Ability to work under minimal supervision and achieve sales targets.