Sales Representative at Norak Technologies Ltd

Locations: Lagos, Ekiti, Ogun, Ondo, Osun and Oyo

Summary

• The sales representative (or sales rep) is responsible for overseeing the sale of products or services from beginning to end.
• He is the direct point of contact with a customer and in charge of ensuring a customer's needs and expectations are met.
• He understands the company’s products and services inside out and guides customers through the purchase process efficiently and satisfactorily.

Duties and Responsibilities

• Acquires new customers by reaching out to leads
• Researches customer's individual or business purchase needs
• Serves existing customers by optimizing current purchase plan
• Adjusts sales tactics based on tests and new insights in the field
• Resolves customer complaints and queries
• Submits purchase orders
• Informs management of purchase actions
• Maintains monthly or bi-monthly minimum goals
• Completes market research and monitors competitor activity
• Maintains documentation of customer contact and account updates.

Requirements

• Diploma or Bachelor's Degree
• Additional certifications and other professional certificates required but not compulsory experience
• 1+ year of sales experience
• Customer service and people skills
• Phone, email, and chat communication skills
• Prospecting skills
• Territory management aptitude
• Persuasion, negotiation, and closing skills
• Ability to meet deadlines and financial goal minimums
• Patience to deal with customer issues and calls that do not end in a sale
• Motivation skills and a positive attitude.