Sales Representative at Givanas Cosmetics NIg Ltd

Reports to: Head, Sales

Key Result Areas:

Product Penetration

• Conduct regular market visits to check route coverage and availability of company products in the region.
• Recommend product enhancement ideas to improve sales potential and customer satisfaction.
• Introduce new products to capture new markets and strengthen brand equity in the region.
• Develop and maintain an efficient distribution network to ensure timely deliveries and superior levels of service to customers.
• Ensure effective SKUs portfolio management to drive target achievement.

Customer Relationship Management

• Ensure a detailed record of all the trade partners in the region are maintained for ease of access and communication.
• Document customer interactions and maintain data related to activities, accounts, and trade partners.
• Promote the Company’s products by supporting trade partners in their daily operations.
• Collate trade database (distributors, retailers, supermarkets) for strategy development.
• Meet with customers to discuss their evolving needs and to assess the quality of the company’s relationship with them.
• Attend to and resolve customer enquiries, complaints, and service issues as soon as reported.
• Monitor market trends, competitor activities, and customer feedback

Reporting

• Prepare and deliver sales presentations and proposals to the head of sales and the management
• Follow up on leads and customer inquiries in a timely manner 
• Maintain accurate records of sales activities and customer interactions
• Prepare ad hoc reports

Key Performance Indicators:

• Manage customers by attending to/resolving all complaints/requests as may be required in a  timely manner.
• 100% accuracy of all customer records, databases, and quick retrieval of records
• Ensure positive image/brand perception index with customers. 
• Effective use of technology/MS Suite (computers, MS word, excel and power point) and basic  office equipment (Printers, Fax Machine, Scanners etc.)
• Ensure excellent customer experience and timely resolution of issues.

Qualification and Experience:

• HND or Bachelor's degree in Marketing, Business, or related field.
• 3 – 5 years of experience in the sales field (cosmetics is a MUST) 
• Proficient with CRM software
• Proven ability to close sales and achieve sales targets