Sales Operations Specialist at Dimension Data

Job Description:

• Sales Operations and Enablement Specialists are accountable for providing full support on sales processes, tools, methods, and systems that will enable the sales teams to achieve overall sales goals and objectives.

Responsibilities:

• Gather data and conduct analysis of company sales and profitability.
• Develop methods for measuring company sales performance.
• Examine sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Facilitate sharing of reports and sales data between sales, marketing, and other departments.
• Supports sales teams by creating, evaluating, and optimizing data sets and sales applications and platforms.
• Implement sales forecasting by analyzing past data and trends to forecast future sales.
• Prepare monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
• Assist Sales team and management with pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
• Play a pivotal role in increasing sales team productivity directly contributing to the efficiency of sales processes.
• Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

Knowledge, Skills, and Attributes:

• Detail-oriented and organized.
• Have the ability to work in a high paced environment.
• Have good analytical skills.
• Excellent communication skills both verbal and written.
• Proficient in Microsoft Excel
• Analytical, with good business and finance acumen
• Good knowledge and understanding of sales processes, tools, and methodologies.

Academic Qualification / Experience

• Tertiary level – bachelor’s degree or equivalent
• Experience with Salesforce
• Experience with quote tools is an advantage.
• Previous sales or sales operations and enablement experience in a business-to-business sales environment
• Past experience building sales metrics and models (e.g. pipeline and forecast models)