Sales Operations Manager at ReelFruit

The Sales Operations Manager will play a pivotal role in optimizing customer relationships through technology, driving team performance, and ensuring revenue targets are consistently met. The role requires a balance of strategic oversight and hands-on execution to streamline sales processes, manage policies, and contribute to business growth by leveraging data and customer insights.

DUTIES & RESPONSIBILITIES:

Customer Relationship Management:

• Drive customer optimization initiatives using technology and CRM tools to enhance the efficiency of the sales team.
• Develop and implement strategies to maximize customer satisfaction and retention.
• Monitor and manage key customer accounts to ensure continuous engagement and growth.

Reporting and Forecasting:

• Generate insights through sales data analysis for informed business decision-making.
• Prepare accurate sales forecasts to optimize efficiency and eliminate waste.
• Track performance metrics and provide regular reports to senior management on sales trends and performance.

Policy and Process Management:

• Develop and implement clear sales processes to drive team output and profitability.
• Regularly update sales policies in line with industry standards and organizational goals.
• Ensure compliance with all established sales policies and procedures.

Data Analysis:

• Collect, mine, and interpret sales data to identify trends and areas of opportunity.
• Project and model data to support the business transformation agenda.
• Collaborate with relevant teams to ensure data accuracy and reliability.

External Relationship Management:

• Collaborate effectively with external stakeholders to ensure seamless sales operations.
• Build and maintain strong relationships with key partners and vendors to enhance sales capabilities.

Educational Qualifications, Experience & Requirements

• Minimum of 4 years in a similar role, with at least 1 year in people management.
• Excellent communication, data reporting and analysis, critical thinking, CRM proficiency, time management, and adaptability.
• Hands-on experience with sales and commercial tools is essential. Proficiency in CRM software is a must.
• Customer-centric mindset, result-driven, collaborative, and passionate about execution and excellence.