Sales Operations Executive at PalmPay

Job Summary:

• Palmpay BNPL is looking for a results-driven Sales Operations Executive to focus on driving new customer acquisition.
• This role will play a critical part in expanding our customer base,optimizing sales processes,and ensuring seamless onboarding for new clients.
• You will also manage operations for key accounts.This role will ensure seamless execution of client requirements, maintain strong relationships with high-value accounts,and support revenue growth through operational excellence.
• Acquiring new customers:

Responsibilities:

• Identify,qualify,and convert new prospects into active customers.
• Collaborate with the marketing and sales teams to develop ad -generation strategies.
• Track and report on sales pipeline,conversion rates,and acquisition performance.
• Ensure smooth onboarding of new customers,including documentation and account setup.
• Analyze market trends and competitor activities to refine acquisition strategies.
• Work with finance and operations teams to ensure accurate order processing and billing.
• Managing operations for key accounts:
• Act as the primary operations contact for assigned key accounts.
• Coordinate order processing, invoicing, and delivery to ensure service excellence.
• Monitor account performance metrics, including sales targets, retention rates,and satisfactions cores.
• Work closely with account managers to develop account-specific strategies and growth plans.
• Resolve operational issues promptly to maintain strong client relationships.
• Provide data-driven insights to support decision-making and account optimization.
• Support contract renewals, upsell opportunities, and cross-functional collaboration