Sales Operations Assistant at SIMS Nigeria Limited

Job Description

• A Sales Operations Assistant supports the sales team by ensuring that the day-to-day operational tasks of the sales department run smoothly.
• This role involves a mix of administrative support, data analysis, reporting, and coordination between different departments to ensure sales processes are efficient and effective.
• The Sales Operations Assistant helps optimize the performance of the sales team by managing sales tools, tracking sales data, and assisting with sales strategy execution.

Job Summary

• The Sales Operations Assistant provides administrative and operational support to the sales department to help drive sales performance.
• This role ensures the smooth execution of sales processes by managing data, preparing reports, coordinating with cross-functional teams, and assisting in the implementation of sales strategies and initiatives.

Key Responsibilities
Administrative Support:

• Assist in the preparation of sales presentations, proposals, and contracts.
• Handle scheduling and coordination for sales meetings, training, and events.
• Maintain and update sales documentation, including customer records, price lists, and product catalogs.
• Ensure timely distribution of sales materials, such as brochures and promotional items.

Sales Data Management:

• Input and update sales data in CRM (Customer Relationship Management) systems, ensuring accuracy and completeness.
• Generate weekly, monthly, and quarterly sales performance reports for management review.
• Assist with sales forecasting by collecting and analyzing sales data.

Coordination and Communication:

• Serve as a liaison between the sales team and other departments (e.g., marketing, finance, and supply chain) to ensure smooth communication and workflow.
• Help manage customer inquiries, escalations, and order processing when needed.
• Facilitate communication between sales leadership and the sales team, ensuring that all team members are aligned on goals, priorities, and expectations.

Process Improvement:

• Identify inefficiencies in sales processes and provide suggestions for improvement.
• Assist in the implementation of new sales tools, software, and systems to improve productivity.
• Ensure compliance with sales policies, procedures, and guidelines.

Sales Enablement:

• Monitor sales reps’ adherence to sales processes and CRM usage, providing guidance when necessary.

Sales Strategy Execution:

• Assist in executing sales campaigns, promotions, and initiatives by coordinating resources and ensuring timely delivery of materials.
• Help monitor the performance of sales strategies and initiatives, providing feedback to sales leadership.
• Support the sales team in territory planning, account management, and lead tracking.

Required Skills and Qualifications

• Education: Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
• Experience: Previous experience in a sales support, operations, or administrative role is beneficial. At least 2-3 years experience.
• Technical Skills:
  • Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software
  • Familiarity with sales automation tools and reporting systems.
• Analytical Skills: Strong attention to detail and ability to analyze sales data to identify trends and opportunities.
• Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate across teams.
• Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively in a fast-paced environment.
• Problem-Solving Skills: Ability to troubleshoot issues and find solutions to operational challenges.
• Team-Oriented: Works well with others and can support multiple team members simultaneously.

Preferred Qualifications:

• Experience in sales operations or support roles in industries such as retail, technology, or B2B services.
• Knowledge of basic sales principles and best practices.
• Ability to work with cross-functional teams and handle competing priorities.