Sales Operation Supervisor at PalmPay

Job Description

• The successful candidate will be responsible for a wide variety of coordination, management and training of the retrieval/ maintenance officers.

Key Responsibilities:

• Respond to and drive mitigation of customer-impacting incidents as quickly as possible. This might require an occasional response to incidents during the night or weekends.
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Takes inventory of retrieved devices and transfers them to the appropriate units.
• Escalates uncooperative agents to line managers for further necessary actions.
•  Experience with system planning, team management and capacity tools and analyses
• Broad knowledge of Fintech space and POS terminals.
• Manage and motivate a team of sales representatives to achieve sales targets and drive revenue growth
• Identify new business opportunities and develop relationships with potential clients
• Conduct regular performance evaluations for the sales team to identify training needs and areas for improvement
• Collaborate with other departments to ensure effective communication and coordination of sales activities

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance or a related field
• 3 years of Proven experience managing a team required in the financial services industry
• Strong leadership and team management skills
• Excellent communication, negotiation, and interpersonal skills
• Ability to develop and implement effective sales strategies
• In-depth knowledge of financial products and services
• Strong analytical and problem-solving skills