Sales Manager at Pagatech Limited

ABOUT THE ROLE

Our sales team is the engine that drives the acquisition, growth, and expansion of the market reach of our business solutions. We’re seeking a qualified sales manager who can help keep this engine running with their own sales skills as well as the leadership of a team of driven Key account managers. The ideal sales manager must have deep experience with the entire sales process, excelling at lead generation, relationship building, and deal closing. We’re looking for a quick learner who has strong negotiating skills — someone with a successful track record who can inspire the same performance in others. The role demands a leader who has a sharp mind and the ability to coach, advise, motivate, or replace sales representatives while building and maintaining a high-performance team across the nation.

To be successful in this role, you will need to be comfortable with creating processes and execution strategies, leading a high-performance sales team, and spending significant time in the field (leading from the front) meeting the merchants and working with them to exceed set targets. You must be someone with a strong ability to influence and work collaboratively across teams.

The ideal candidate must have a demonstrated track record in sales team management, key merchant recruitment and management and should have produced meaningful sales revenues within a similar industry. The candidate must also have demonstrated skills in driving volumes, relationship building, monitoring, and evaluating results to implement strategies. The candidate must also have demonstrated an ability to motivate a team, provide leadership and mentorship, and understand how to grow sales employees.  You will also need to be someone who cares about others, is relatable, trustworthy, takes initiative, is calm under pressure, and has great communication skills – verbal, non-verbal, and written.

PRIMARY RESPONSIBILITIES

• Create and execute a strategic sales plan that expands our merchant base and extends Doroki’s national reach.
• Achieve overall commercial targets set for the Doroki sales team; by managing and overseeing that the targets are in line with the objectives, numbers, and general goals
• Develop key growth sales strategies, tactics, and action plans for the team.
• Prospect, onboard, and meet with potential clients and grow long-lasting relationships that address their needs.
• Expand relationships with existing and new top merchants by connecting with key stakeholders and proposing insights that deepen trust and provide opportunities to grow
• Work closely with internal departments to co-create new operational advantages and solve challenges that may impact or affect merchants
• Communicate important company updates to the team and ensure that the information is understood.
• Plan and direct the day-to-day activities of the team towards the achievement of set targets and ensure the efficient utilization of resources
• Identify knowledge gaps within the team and develop plans for filling them.
• Mentor & Coach account managers on practical strategies and methods for closing sales and managing partners/key accounts
• Work with relevant internal teams to ensure that merchants get adequate support and proper communication to drive satisfaction and usage
• Use trends to engage proactively, and support merchant business by introducing new ways to optimize channel
• Engage the product team where required to provide user experience and required enhancement for product usage improvement
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying emerging markets to find new sales opportunities.
• Tracking and analyzing sales statistics based on key quantitative metrics.
• Making data-informed decisions to drive performance and resource allocation.

KEY COMPETENCIES

• Strong leadership
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Company and Customer expertise
• Skilled negotiator
• Value based selling
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Attention to detail
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Excellent communication skills – verbal, non-verbal and written
• Strategic thinking skills
• Problem solving skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis
• Proficient in the use of sales CRM tools.
• At least 7 years’ relevant experience in sales
• Strong analytical and problem-solving skills
• Provide outstanding customer service