Sales Manager at Fenix International

Reporting to: Head of Sales & Marketing

Job Overview

• The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers responsible for the full customer cycle I.e., sale, fulfil, maintain and recover. The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities, Deliverables and Activities
Key Responsibilities:

• Sales Target Achievement within assigned Clusters.
• Achieve Excellent PH of customer portfolio.
• Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

• Market Initiatives - Drive market initiatives to achieve and increase quality customer base in the assigned clusters.
• Market Activations - Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
• Product Targeting - Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
• Product Presentation - Carry out product presentations and exhibitions within assigned clusters.
• Identify Opportunities - Constantly identify opportunities for driving activation and other sales within clusters.
• Plans - Draw up weekly/Monthly route plans for the Sales Agents .
• Track Sales - Track daily/weekly/monthly sales target Vs actual with the Sales Agents
• POS Location - Collaborate with Customer Experience, Operations on viable locations for POS Expansion and management

Achieve Excellent PH:

• Sales Compliance - Drive sales process compliance within clusters
• Customer Visits - Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems.
• Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
• Product Choice- Ensure the right product is sold to the right customers.
• Field Clinic- Participate in Field clinic activities.
• Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the Sales Agents.
• Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

• Recruitment- Regularly recruit new Sales Agents within territory.
• Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required.
• Meetings- Hold regular meeting with the RPCs.
• Training- Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
• Commission Structure- Ensure Sales Agents understanding of commission structures (Colours) and journey with EEA.
• Reward- Design reward and recognition schemes for high performing RPCs .
• Customer Forums - Participate in customer service forums, field clinics, weekly meetings with Service Center Associates.
• Team Building - Drive #One Team goal within clusters via team building activities

After Sales Support:

• Overdue Customer Visits - Regularly visit overdue customers to ascertain their challenges and resolve.
• Escalate issues - Escalate lingering issues to the Head of Sales.
• Quality Check - Daily/weekly checks on quality of installations by Sales Agents.
• Swap stocks - Deploy and track swap stocks and children in the territory.
• Repossession - Repossess product kits from fringe customers.

Stakeholders Engagement:

• Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc.
• May represent the business during community engagements and goodwill activities.

Reporting:

• Send weekly/monthly reports on sales activities within territory using approved template.

Required Skills and Experience 

• B.Sc. Degree or Equivalent.
• 2 - 4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results.
• Experience or passion for working in developing markets.

 Highly Desired Skills 

• Ability to work both in teams and independently.
• Passionate about solving problems for customers in rural communities.
• Proficiency in English Language and 1 or more other Nigerian Languages.
• Critical thinking skills (ability to think outside the box).
• Good problem solving skills (solutions oriented).
• Flexibility with ability to work under pressure to meet deadlines.
• Willingness and desire to learn new ideas.