Sales Executive (In-Store) at E'sorae Luxury

Location: Lekki, Lagos
Reporting Line: Head of Business
Start Date: Immediately

Job Summary

• The Sales Executive (in-store) will provide excellent customer service and meet sales quotas for E’Sorae Home and Stores Limited. The candidate for this position will excel at creating and closing new opportunities by using a consultative approach to selling.
• Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
• The role will help identify customer’s needs, present and answer questions about our products and services, and recommend solutions. Ultimately, you will ensure that customers leave E’Sorae stores satisfied, and you will contribute to the store’s profitability.

Responsibilities
Product Sales:

• Sell and cross-sell products to customers that come into the store
• Provide customer with excellent customer service for a repeat sale
• Ensure delivery of products to customer within the agreed time with the customer
• Escalate all process failure or breaches in daily reports
• Ensure adequate product knowledge to provide adequate advice to customers in offering excellent customer service
• Address client’s complaint with a high level of professionalism to retain customer
• Analyse complaints to improve customer service and anticipate customer needs
• Analyse customers profile to improve sales
• Achieve the agreed monthly sales target

Store Management:

• Envision store arrangement to attain strategic use of space to influence the customer experience
• Manage the retail store interior and arrangement of items for visibility and easy retrieval
• Ensure proper tagging of shelves for proper management
• Maintain cleanliness of the store to keep the quality brand
• Comply with dress policy to provide quality service
• Conduct daily and routine checks on equipment e.g. Lightning, Air Condition etc. to be in good condition
• Maintain a routine and regular service checks on equipment to avoid faults and breakdown

Sales Documentation:

• Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
• Elicit all customer’s information during enquiries and for future sales
• Review records and share with digital sales executive for follow-up and marketing
• Close all sales on retail app and ERP

Recording and Reporting on ERP:

• Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales
• Maintain daily reports and records of call logs, on the ERP Next CRM Module and share same with the Head of Sales
• Share monthly report of sales per products to the Head of Sales

Requirements
Experience:

• Bachelor's Degree / HND in related field from a recognized institution
• Over two (2) years of experience in a similar role

Skills & Competencies:

• High energy and strong work ethics
• Excellent interpersonal, customer service and time management skills
• Excellent communication (both written and verbal), influencing and negotiation skills
• Good numeracy skills, with basic computer knowledge
• Customer satisfaction-oriented
• Very good reporting skills
• Able to work under pressure to meet deadlines and targets.
• Able to work effectively and responsibly without close supervision
• Full professional proficiency in English language; fluency in spoken and excellent in writing.