Sales Executive at GreyStone Consulting Limited

Job  Summary
The job holder will be responsible for the following:

• Ensuring continual loyalty of the company's customers through efficient sales and after sales service delivery.
• Generating and ensuring servicing of customers’ sales orders form.
• Ensure the achievement of projected sales growth in the territory, through aggressive product awareness campaign, customer product knowledge, product availability and customer account management.
• Ensure effective and timely generation of market intelligence information, as well as timely communication of sales and marketing programmes to the customers.
• Drive the sales and marketing activities in the territory, and also ensure that they impact on sales and profitability growth of Fumman business in the territory.

Key Responsibilities
Strategic:

• Ensure effective implementation of the company’s sales and marketing strategies, processes and procedures.
• Develop and implement effective customer service programmes, and call timetable
• Develop and implement product visibility and selling approach that will deliver the desired sales target for the territory

Product Visibility & Sales:

• Achieve continual growth of customer base through continuous acquisition of customers in your territory.
• Follow up to ensure that customers’ orders are promptly serviced and delivered in good time.
• Ensure the implementation of products and brands knowledge/awareness programmes for all distributors in the territory

Improved Customer Service Experience:

• Nurture the relationship with customers to ensure confidence, trust, quality service delivery and loyalty.
• Effectively manage each customer account to ensure that sales targets are fully achieved
• Ensure that customers get adequate and timely information on company’s sales and marketing decisions, programmes and activities.

Revenue Generation:

• Ensure timely collection on sales in line with company sales and marketing procedures.
• Effectively implement, monitor and follow up on agreed sales/marketing programmes in the territory

Customer Account Management:

• Provide account management and business advice to customers to support their business
• growth.
• Respond to customers’ calls/ enquiries and delivery requests

Market Intelligence & Reporting:

• Monitor competitors’ activities and provide periodic reports market performance and dynamics
• Compile/ prepare sales report for management.
• Specify market requirements for current and future products through good market sensing, and research.

Supervisory & Project Management:

• Offer efficient and effective supervision including guidance to dealers and support staff
• Perform other duties as assigned by Key Accounts Manager

Key Performance Indicators

• Achievement of volume, revenue and profit target
• % Profit generated from products / services in a given time period
• Effectiveness of marketing, sales and operational strategies implemented
• No of key customer relationships established and sustained
• Market share growth
• Sales Volume & Revenue
• Timeliness of product & service delivery to customers

Requirements

• OND/HND or First Degree in Economics, Business Administration, Management or other relevant field
• Minimum of 2 years cognate work experience in Sales and Marketing within a reputable and structured organization.

Competency Requirements:

• Sales Performance Management
• Customer Service Orientation
• Negotiation
• Project Planning & Control
• Sales Tracking & Reporting
• Result Orientation
• Sales & Marketing Acumen
• Strategic Thinking.