Sales Executive at Exotic Pet Cafe

Summary

• The Sales Executive is responsible for driving sales and providing excellent customer service within the pet store.
• This role involves engaging with customers, understanding their needs, recommending suitable products and services, and contributing to the store's overall sales objectives.
• The Sales Executive will work closely with the Sales Manager and other team members to ensure a positive shopping experience for pet owners.

Key Responsibilities
Sales and Customer Service:

• Greet and engage customers in a friendly and professional manner.
• Understand customer needs and recommend appropriate products and services, including pet supplies, grooming, boarding, and veterinary care.
• Achieve individual sales targets and contribute to overall store sales goals.
• Provide detailed product information and answer customer questions regarding pet care and products.
• Upsell and cross-sell products to maximize sales opportunities.

Product Knowledge:

• Maintain a thorough knowledge of all products and services offered by the store.
• Stay updated on new products, promotions, and industry trends.
• Educate customers on pet care best practices and product benefits.

Inventory Management:

• Assist in managing inventory levels, including restocking shelves and organizing product displays.
• Monitor product availability and inform the Sales Manager of any stock shortages or reorder needs.
• Help with inventory counts and maintaining accurate records.

Store Operations:

• Ensure the store is clean, organized, and visually appealing.
• Assist with merchandising and creating attractive product displays.
• Follow store policies and procedures to ensure a safe and efficient working environment.

Customer Relationship Management:

• Build and maintain strong relationships with customers to encourage repeat business.
• Handle customer inquiries and resolve issues in a timely and effective manner.
• Collect and utilize customer feedback to improve the shopping experience.

Team Collaboration:

• Work closely with the Sales Manager, Vet Doctor, Groomer, and Cleaners to ensure seamless service delivery.
• Participate in team meetings and contribute ideas to improve store performance and customer satisfaction.
• Support team members during busy periods and collaborate on special projects or promotions.

Qualifications

• BSc or equivalent; a degree in Business, Marketing, or a related field is a plus.
• Proven experience in retail sales, preferably in the pet care industry.
• Strong interpersonal and communication skills.
• Ability to understand and meet customer needs.
• Proficient in using point-of-sale (POS) systems and basic computer applications.
• Knowledge of pet products and care is highly desirable.
• Ability to work flexible hours, including weekends and holidays.
• Available to start work immediately

Working Conditions:

• Retail store environment with regular interaction with customers and staff.