Sales Executive at Churchgate Group

Job Description

• Negotiate on price, costs, delivery and specifications with customers
• Liaise with prospects to check the progress of existing inquiries
• Record sales and order customer information on the CRM
• Mange sales pipeline through the system application.
• Represent the company at trade exhibitions, events and demonstrations
• Review own sales performance, aiming to meet or exceed targets
• Ownership of the entire customer journey. Source, analyze, interprets data and make recommendations.
• Primary customer relations contact person
• Facilitate sales and customer documentation processing for business continuity.
• Reconcile customers’ accounts, and coordinate cross-functional activities across departments. Ensuring all departments are carried along.
• Circularize all balances with respect to O/S on a quarterly basis from the tenants
• Drive and present monthly progress reports on renewals, customer audits, collections and NPS with actionable sales goals.
• Partner with Marketing to define lead qualification process and analyze campaign performance.
• Follow up on renewals and payments and bring in a system for overdue debts collection. Collaborate with Sales FM, Legal and Admin
• Collections and debt recovery (Full Ownership).

Qualifications:

• BSc in Social Sciences with at least a Second Class Degree

Experience:

• At least 5 years’ experience in sales and customer relationship management.
• Experience working in a hospitality business is an added advantage.

Skills:

• Knowledge of CRM tools.
• Communication and interpersonal skills including speaking, writing and listening.
• Teamwork and leadership skills.
• Customer-oriented attitude.
• Problem-solving skills.