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  • Posted: Jan 25, 2025
    Deadline: Not specified
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    Blakskill is an HR Tech company that connects Top verified African talent with Global verified opportunities. Blakskill Limited is transforming the talent acquisition landscape, empowering African Talents, and facilitating global access to verified talents from an African perspective.
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    Sales & Customer Service Officer

    Industry: Logistics

    Job Description (Summary)

    As the Sales & Customer Service Officer, you will be responsible for managing client relationships, ensuring customer satisfaction, and driving business growth within assigned accounts or business units. This role involves coordinating with internal teams to meet client needs, delivering excellent customer service, and identifying opportunities to expand client accounts. The ideal candidate will have strong interpersonal skills, a results-driven mindset, and the ability to thrive in a fast-paced environment.

    Client Relationship Management:

    • Act as the primary point of contact for clients, responding to queries and providing advice.
    • Build and maintain strong client relationships, identifying opportunities for new contracts and business expansion.
    • Resolve customer complaints by collaborating with the Head of Customer Business, Risk, and Operations departments to develop lasting solutions.

    Sales and Reporting:

    • Source new clients and promote the organization’s products and services through presentations and meetings.
    • Meet and exceed sales goals and objectives while maintaining accurate sales records.
    • Prepare and submit weekly and monthly sales reports and itineraries.

    Operational and Administrative Support:

    • Collaborate with the Operations department to ensure high service delivery levels.
    • Assist the Finance department in debt collections and maintaining account integrity.
    • Prepare customer proposals, quotations, and handle correspondences.

    Required Skills & Competencies:

    Technical Behavioral Strategic
    Account and Client Management Expertise Excellent Communication and Negotiation Skills Business Growth and Expansion
    Sales Reporting and Record Keeping Strong Problem-Solving Abilities Customer Satisfaction Optimization
    Proficiency in Proposal and Quotation Preparation Customer-First Mindset Service Delivery Improvement

    Required Qualifications & Experience

    • Bachelor’s degree in Business Administration, Marketing, or a related field.
    • Proven experience (2-4 years) in account management, sales, or a related customer-focused role.
    • Excellent communication, negotiation, and presentation skills.
    • Ability to manage multiple client accounts and prioritize tasks effectively.
    • Strong problem-solving skills and attention to detail.
    • A customer-first attitude with the ability to build rapport and trust with clients.

    Budget: NGN 120,000 - NGN 150,000 Monthly Gross

    Method of Application

    Interested and qualified candidates should forward their resume to: recruitment@blakskill.com using Sales & Customer Service Officer (Logistics) in the subject line.

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