Sales / Customer Service Associate at Owens and Xley

Summary

• In this role, you will serve as the first line of contact for walk in customers.
• You will be responsible for welcoming guests and assisting them to find outfits that meet their needs.
• You will be required to adequately guide the customer through the store and convince them to make a purchase.

Roles & Responsibilities

• Greet customers, respond to questions and provide outstanding customer service.
• Take and manage large amounts of incoming phone calls.
• Respond to online enquiries, process and fulfill order requests.
• Book shipments for delivery.
• Handle customer complaints, provide appropriate solutions & alternatives within the time limits; follow up to ensure resolution.
• Guide and advise customers on product selection.
• Maintain outstanding store condition and visual merchandising standards throughout the sales floor.
• Ensure the overall cleanliness, health & safety regulations of the store daily.
• Responsible for security within the store as well as watching out for fraudulent acts.
• Stay on top of the latest fashion trends and styles.
• Introduce promotions and opportunities to customers.
• Generate sales leads & meet sales targets.
• Cross-sell products to increase sales.
• Ensure shopping experiences are memorable for all walk in customers.
• Assist customers in the fitting room.
• Anticipate customer needs and provide data for sales forecasts.
• Prepare and maintain sales records and reports for upper management.
• Monitor and analyze sales / market trends.
• Take daily stock count, monitor and maintain inventory levels.
• Ensure new merchandise gets to the sales floor promptly.Qualifications
• HND or BSC in any related discipline preferably marketing, business, and finance.
• 1 to 3 years experience in direct sales.
• Experience in the fashion industry is a plus

Requirements:

• Natural saleswoman man.
• Excellent customer service skills.
• Upbeat and amiable personality.
• High level of professionalism.
• Ability to work independently and flexibly.
• Ability to work well under pressure and meet deadlines.
• Good networking, prospecting, and closing skills.
• Result-oriented team player with exceptional motivation and interpersonal skills.
• Familiarity with inventory procedures;Method of Application

Salary: N85,000 - N100,000 monthly.