Sales Coordinator at Raphael Group

Job Summary

• We are hiring a highly proactive and execution-focused Sales Coordinator to drive daily operational growth activities and ensure seamless coordination across sales, front desk, and field operations.
• This is not a passive administrative role. The Sales Coordinator will be responsible for managing the day-to-day revenue execution process,from lead generation and customer signups to installations and active service connections.
• The ideal candidate must be highly organized, fast-moving, solution-oriented, and capable of managing operational challenges in real time. This role requires strong coordination skills, field awareness, accountability, and the ability to drive results across multiple teams.

Responsibilities

• Drive the full customer acquisition and activation process from leads to signups, installations, and active connections.
• Ensure daily operational and growth targets are achieved across all involved teams.
• Monitor execution daily and intervene immediately when performance drops.
• Coordinate activities between sales, front desk, and field teams to ensure smooth customer onboarding and service delivery.
• Identify and remove operational bottlenecks affecting conversions, installations, or activations.
• Maintain real-time communication across teams to ensure alignment and speed of execution.
• Identify operational blockers such as access issues, logistics delays, material shortages, permit challenges, or customer-related obstacles.
• Assign responsibilities clearly and ensure issues are resolved within agreed timelines.
• Escalate critical operational concerns quickly when necessary.
• Track and improve the customer journey from inquiry to active connection.
• Identify weak conversion points including response time, pricing concerns, trust gaps, installation delays, or sales effectiveness.
• Reduce turnaround time between customer signup and activation.
• Ensure demand and pre-sales activities exist before deployment into any area.
• Support growth efforts in locations with strong market viability and penetration potential.
• Maintain and manage daily operational dashboards and performance reports.
• Track metrics across leads, signups, installations, activations, and conversions.
• Take immediate corrective action when targets are not being met.
• Provide accurate updates, operational insights, and improvement recommendations.

Requirements

• Minimum of HND, or Bachelor’s Degree in any relevant field.
• Previous experience in sales coordination, operations, customer engagement, business development, or field operations is preferred.
• Strong coordination, communication, and problem-solving skills.
• Ability to work with urgency and manage multiple moving parts simultaneously.
• Strong reporting and data-tracking ability.
• Comfortable working in a role that requires both office coordination and field awareness.
• Ability to take ownership and drive outcomes across teams, even without direct authority.
• Must be proactive, accountable, and execution-focused.
• Basic proficiency in Microsoft Excel, Word, and reporting tools.
• Candidate must reside within Ikorodu (preferably around Diamond Estate)

Key Skills Required:

• Operations coordination
• Sales process management
• Cross-functional team coordination
• Problem-solving and escalation management
• Data tracking and reporting
• Customer conversion management
• Time management and execution speed
• Communication and interpersonal skills
• Field operations awareness
• Target and performance management.