We are a leading company specializing in omnichannel customer support, committed to delivering top-quality customer experiences at affordable prices. With a team of passionate professionals dedicated to your product and brand, we utilize advanced metrics and tools to ensure maximum efficiency throughout the customer support journey.
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We are seeking a dynamic and results-driven individual to join our team as an Account Manager.
The ideal candidate will have prior account management and sales experience, with a strong familiarity with CRM systems, preferably Zoho.
The successful candidate will be responsible for maintaining and expanding relationships with our existing clients, identifying new business opportunities, and ensuring overall customer satisfaction.
Responsibilities:
Develop and maintain strong relationships with existing clients.
Communicate effectively with clients, internal teams, and key stakeholders.
Collaborate with cross-functional teams to ensure client needs are met effectively.
Identify opportunities for upselling and cross-selling of products/services.
Utilize CRM data for strategic planning and decision-making.
Craft clear and persuasive written communications for proposals and reports.
Conduct engaging and informative client meetings, presentations, and updates.
Qualifications:
Proven experience in account management and sales.
Familiarity with CRM systems, preferably Zoho.
Strong communication skills, both verbal and written.
Proactive attitude and ability to take initiative.
Excellent organizational and time management skills.
Ability to work collaboratively in a team environment.
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