Sales Account Manager at Cutstruct Technologies Limited

About the Job

• The ideal candidate will be responsible for onboarding new clients, nurturing long-term relationships, driving revenue through lead generation and account growth, managing deal documentation, and collaborating with internal teams to ensure client satisfaction.

Responsibilities

Client Onboarding & Relationship Management:

• Serve as the primary point of contact for new clients after deal closure, ensuring a seamless and positive onboarding experience.
• Build and nurture long-term relationships with clients, acting as a trusted advisor and strategic partner.
• Proactively communicate with clients to provide updates, answer questions, and resolve concerns.
• Maintain high levels of client satisfaction by understanding evolving client needs and ensuring they are met.

Revenue Growth and Lead Generation:

• Identify new business opportunities, build strategic relationships, and close high-value deals across B2B and B2C segments.
• Own and drive the revenue generation strategy to achieve set sales target
• Develop and maintain a strong sales pipeline using CRM tools, ensuring accurate forecasting and reporting.

Deal Administration & Documentation:

• Handle all administrative aspects of deal closure, including contract preparation and coordination with internal legal and finance teams.
• Ensure all sales and account documentation is complete, accurate, and compliant with internal policies.
• Maintain up-to-date records of contracts, client communications, and deal-related activities within the CRM.

Account Growth & Retention:

• Identify and pursue opportunities for upselling or cross-selling within existing accounts.
• Support the development of account strategies to increase customer lifetime value and retention.
• Collaborate with sales and product teams to align offerings with client needs and strategic goals.

Cross-Functional Collaboration & Feedback:

• Work closely with product, sourcing, and customer success teams to relay client feedback and coordinate solutions.
• Act as a liaison between the client and internal teams to ensure consistent service delivery and issue resolution.
• Assist in preparing internal reports on account performance, client health, and deal status

Job Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3–4 years of experience in account management, customer success, or client-facing roles.
• Proven experience with CRM tools like Salesforce, HubSpot, or Zoho.
• Strong communication and interpersonal skills with a client-centric approach.
• Excellent organizational and documentation skills.
• Ability to manage multiple accounts and priorities effectively.
• Commercial awareness and ability to recognize growth opportunities