Safeguarding Manager at GiveDirectly (GD)

• The Safeguarding Field Manager will own Safeguarding for the Nigeria country program. They will not only own the operational execution of safeguarding policies and processes in Nigeria, but will advise as the expert of safeguarding within their specific country context. Along with the rest of the Safeguarding team, their role is to ensure eligible recipients and the community they live in are safeguarded, their rights are protected, their choices are respected, and that they have the necessary support mechanisms to fully realize the impact of the transfers they receive from GiveDirectly. 
• The manager will support community engagement efforts, joining community meetings and providing safeguarding support/training as needed, running focus groups discussions to identify key issues for recipients.
• The manager will support GiveDirectly’s efforts towards improving our programs to ensure that our target communities understand key messages we want to communicate to them, including program goals, how eligibility is determined, how to enroll, how to protect themselves from risks, and how to report incidents.
• This role will require sharp judgment on operational issues and challenges, strong communication and interpersonal skills, and a strong commitment to GiveDirectly's values, mission and model.

Roles and responsibilities include:

Program Design and Project Work

• Advise and provide recommendations on program design and proposal development to ensure programs are fully in alignment with GiveDirectly and general Safeguarding standards and policy
• Provide guidance to other GD staff to ensure all aspects of our program are respectful, dignifying and reflective of GDs commitments to "Recipients First."
• Proactively conduct program reviews with the aim of identifying  context specific safeguarding risks  that could impact our recipients, and advise the country team on how to prevent, detect, address and mitigate these risks 
• Conduct indepth project safeguarding risk analysis, document the same in project risk registers  and provide guidance on safe implementation strategies that protect recipients from inclusion/exclusion errors, community tensions or conflicts, adverse events, sexual harassment, Gender Based Violence, extortion, or concerns with local leaders.
• Conduct community spot checks with recipients, communities, local leaders, and staff for high risk safeguarding locations. 
• Review all new field surveys to ensure recipient safe communication an appropriate inclusion of consent language 
• Support Programs and Community Engagement team in community scoping, vulnerability assessment and risk sensing in advance of new program launches to help GD fully understand the needs of the communities we serve.
• Coordinate review of strategic country safeguarding protocols and guidelines including the safeguarding checklist, SEAH assessments, country metrics for Accountability to program participants  

Safeguarding Case Management 

• Act as the country case manager for recipient safeguarding cases. 
  • Work directly with recipients and relevant stakeholders to resolve safeguarding concerns.
  • Develop and execute on safeguarding response protocols for action by different teams, including IA, programs, and HR.
• Document and track all country-safeguarding incidents and share the same with the global Safeguarding Team, the Country Director, and other relevant leadership 
• Own the referral pathways in your country, including managing partner referral databases, partner relationship management, and referral pathway playbooks in consultation with country leadership.
• Participate in critical safeguarding networks and working groups that will position GiveDirectly as a best in Class for safeguarding its recipients 
• Serve as the liaison between GD, affected recipients and referral partners as needed

Safeguarding Policy and Training

• Advise on and monitor implementation of safeguarding policies in Nigeria country program
• Deliver and document safeguarding training to all staff during new staff onboarding and at least twice per year. Help the Program Manager in adapting training to ensure that they are context- responsive.
• Review and customize safeguarding training materials to reflect country needs and sector changes 
• Conduct country office training needs assessment based on safeguarding awareness and lead sensitization sessions for specific safeguarding thematic areas 
• Submit monthly reports on the above activities to the Country Director and Safeguarding leadership
• Any other responsibilities as required

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• Language Requirement: English with knowledge of Hausa, Igala or Ebira
• Strong experience in Safeguarding, including experience as a protection officer, safeguarding focal point, or other relevant work in safeguarding and/or protection.
• Deep understanding of safeguarding best practices and industry standards. Familiarity with leading Safeguarding training, case management, and direct support to recipients.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities. As a Safeguarding FM, you will be required to work directly with recipients, including in times of crisis.
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological literacy and comfort with understanding and analyzing data. The Safeguarding FM will be required to use Google Suite, Excel, Salesforce, and other programs. (Advanced experience is not required, but candidates should be comfortable using technology). 
• Experience with end to end project management, from scoping to execution. Comfort creating reports and memos. 
• Ability to frequently travel to our field programs throughout Nigeria. 
• Ability to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits
• Nice to have: experience running safeguarding investigations