Risk Recovery Executive at BLUETTI

Job Summary

• The Risk Recovery Executive (RRE) is responsible for driving effective recovery actions, reducing overdue customers, and supporting the implementation of Bluetti’s Risk Strategy policies at the branch level.
• The role ensures strong collaboration with DSAs and the Sales Department, oversees repossession activities, and provides accurate reporting to support portfolio health and business sustainability.

Key Responsibilities

Collections & DSA Coordination

• Follow up daily with DSAs to ensure prompt collection of outstanding repayments.
• Monitor DSA performance and escalate challenges or non-performance to the Collection Specialist.
• Escalate any fraudulent activities involving DSAs or the Sales team during installations, payments, or any other related processes within the branch’s coverage area.

Risk Strategy Implementation

• Implement Bluetti’s Risk Strategy policies at the branch level.
• Drive actions aimed at achieving at least 95% control of overdue customers within the branch
• Prepare and submit daily, weekly, and monthly collection and recovery reports.
• Maintain updated records of overdue accounts, repossession activities, and agent feedback.

Branch Team Collaboration

• Work closely with the Sales Department to ensure proper customer profiling and responsible selling.
• Provide feedback on customer repayment behaviour to help improve sales quality.
• Take full ownership of risk management activities within the branch.
• Ensure all risk-related processes are followed strictly across the sales and collection cycle.

Repossession & Asset Recovery

• full compliance with the repossession processes and policies of Bluetti
• Coordinate and lead repossession activities with DSAs, ensuring all recovered kits are accurately reported to the SCR, properly documented.
• Take responsibility for end-to-end management of overdue customers.
• Execute proactive recovery strategies including follow-up calls, field visits, and customer engagements.

Other Duties

• Carry out any additional tasks assigned by the Risk Department or Collection Specialist.
• Support special recovery drives, field audits, or verification exercises when required.

Required Skills & Qualifications

• HND/BSc in Business, Economics, Accounting, or related fields.
• Minimum of 1–3 years’ experience in collections, credit control, or field recovery (Solar/PayGo experience is an advantage).
• Strong communication and negotiation skills.
• Ability to work independently and take ownership of branch-level portfolio.
• Good reporting and data interpretation skills (Excel proficiency required).
• Ability to work under pressure and meet tight deadlines.

Core Competencies

• Accountability
• Attention to Detail
• Customer Engagement Problem-Solving
• Field Coordination Team Collaboration
• Integrity and Professional Conduct