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  • Posted: Feb 1, 2022
    Deadline: Feb 4, 2022
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    Gokada is a technology company focused on changing the face of transportation in Nigeria starting with an on-demand motorcycle taxi service in order to solve some of the country’s most challenging problems in logistics and transportation. We aim to help millions of passengers across the country rethink how they move by providing a safe and affordable e...
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    Rider Relationship Associate

    About the Role

    • The Pilot Relationship Manager would act as a liaison between the pilots and the other teams within Gokada (Support, Tech, Compliance, Maintenance, HR, Finance).
    • The purpose of the role is to help the pilots succeed by fostering better communication cross-functionally to meet their needs.
    • You would serve as a relationship liaison in managing various levels of Gokada pilots to solve their everyday problems within the organization so they spend more time on the road and less time on problem-solving.
    • You are the thread that connects pilots to the larger management team and their biggest advocate.
    • However, your job is to also assess pilot behavior and complaints to identify good players from bad and be responsible for pilot performance.
    • You must be the voice of reason to create the balance between meeting pilots' needs and fostering excellence in pilot performance.
    • The Pilot Relationship Manager reports directly to the Head of Pilot Management who reports directly to the CEO.

    Responsibilities

    • Each Relationship Manager will be responsible for managing a pod of 100 pilots.
    • Cultivating solid relationships with pilots through exceptional client relationship service.
    • Following protocols for weekly face-to-face meetings with pilots with needed follow-ups and reporting to specific departments and Head of Pilot Management.
    • Working with the Head of Pilot Management to organize town halls to communicate and meet specific organizational goals.
    • Responding to pilot inquiries in a timely and professional manner.
    • Organizing training seminars to enable pilots to fully utilize product features and team benefits.
    • Providing direct feedback to Support, Tech, Compliance, Maintenance, HR, Finance teams and coordinating across Relationship Managers with the Head of Pilot Management to solve common problems efficiently and effectively.
    • Giving rewards and promotions to pilots within the pod leveraging performance and working across Relationship Managers to organize reward-based competitions across pods.
    • Maintaining an accurate detailed record of all existing drivers within the pod.

    Requirements

    • Bachelor's Degree in Business Administration or an industry-related field.
    • At least 2 years relevant work experience.
    • Proven experience working as a Client Servicing Executive.
    • Proficiency in Microsoft Excel.
    • Strong analytical and problem-solving skills.
    • Effective communication skills.
    • Exceptional customer service skills.
    • The ability to work efficiently under pressure.
    • Excellent organizational and time management skills.

    Why Gokada?

    • Meaningful Rewards: Competitive base pay, Flexible Leave Plan, Health Insurance, Training & Skills Development
    • Meaningful Work: Your role at Gokada will directly contribute to improving the livelihoods of many Africans
    • Personal Growth: Opportunity to leave your mark on one of the fastest-growing organizations in Africa
    • The Best Team: Work with a motivated and talented team who have a common shared vision.

    Method of Application

    Interested and qualified? Go to Gokada Incorporated on hire.peoplehum.com to apply

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