Reverse Operations Associate - Jumia at Jumia Nigeria

Department: Operations - Vendor Excellence - Vendor Experience 

Job Objective

• As Reverse Ops Associate, your responsibility is to build engagement with vendors to ensure all packages in reverse flow is received by the vendors at the shortest possible time and vendor's convenience.

Responsibilities

• Implementing the 21/30-day vendor commitment to ensure all packages breached are captured and processed for payment to vendors
• Interacting with vendors via Salesforce to resolve all issues relating to the return of items to vendors.
• Managing the vendors seller ID card process; Procurement & distribution to the hubs.
• Conceptualizing, brainstorming and creating engaging, informative, relevant and viral-worthy processes to enhance Jumia Mall and Jumia Services operations.
• Works directly with Jumia services returns unit to ensure smooth operations of return items to vendors
• Analyzing and Implementing forfeiture process due to non-compliance pick up timeline by vendors.
• Monitoring and enforcing healthy inventory i.e only fast moving items remain in the warehouse and slow moving items are returned to vendors within SLA.
• Maintaining good customer experience by monitoring the delisting of SKUs with high return rate and issues.
• Ensuring and monitoring prompt communication is sent to sellers on the state of their reverse packages.

Qualifications & Experience

• B.Sc Operations / Logistics & Supply Chain or other related fields.
• Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role.
• Excellent use of excel would be an advantage.
• Good knowledge of the Online Marketplace and the Ecommerce Industry.
• Basic knowledge of HTML is an advantage.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.