Retention Officer at 3Line Card Management Limited

Job Duties

• Monitor agent / aggregator activeness.
• Monitor agent network daily and weekly transaction value and volume.
• Identify and monitor agents tx patterns and trends.
• Engage aggregators on performance of their agents.
• Engage all new agents who have not transacted after 3 days of on boarding and activate them.
• Send out surveys to agents to get feedback.
• Identify inactive and dormant accounts and engage to reactivate.
• Identify high transaction agents and give premium support.
• Give feedback to management on agent’s feed backs.
• Come up with retention strategies for the network and execute.
• Manage all external communication with the agent network.
• Hands on support and management of aggregator accounts.
• Work with regional teams to ensure agent activeness; recommend visitation etc.

Job Requirement / Skills

• ND / HND / B.Sc Degree.
• Minimum of 1 year experience in customer service.
• Courteous and friendly disposition.
• Patient and customer centric.
• Basic knowledge of excel.
• Enjoys talking on the phone.