Retention Officer at 3Line Card Management Limited December, 2021

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- Retention Officer at 3Line Card Management Limited
- View Jobs in ICT / Telecommunication / View Jobs at 3Line Card Management Limited
Posted: Dec 6, 2021

Deadline: Not specified
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3Line commenced business in 2007 with the primary aim of using technology to make financial services easily available to the financially excluded. We believe this is a basic human right, and 3Line is our platform for achieving this purpose. We focus on four key areas: Electronic Banking, Issuer Processing, Agency Banking and Identity Management, all driven b...
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Retention Officer
- Job Type Contract , Full Time
- Qualification BA/BSc/HND , OND
- Experience 1 year
- Location Lagos
- Job Field Sales and Business Development
Job Duties
- Monitor agent / aggregator activeness.
- Monitor agent network daily and weekly transaction value and volume.
- Identify and monitor agents tx patterns and trends.
- Engage aggregators on performance of their agents.
- Engage all new agents who have not transacted after 3 days of on boarding and activate them.
- Send out surveys to agents to get feedback.
- Identify inactive and dormant accounts and engage to reactivate.
- Identify high transaction agents and give premium support.
- Give feedback to management on agent’s feed backs.
- Come up with retention strategies for the network and execute.
- Manage all external communication with the agent network.
- Hands on support and management of aggregator accounts.
- Work with regional teams to ensure agent activeness; recommend visitation etc.
Job Requirement / Skills
- ND / HND / B.Sc Degree.
- Minimum of 1 year experience in customer service.
- Courteous and friendly disposition.
- Patient and customer centric.
- Basic knowledge of excel.
- Enjoys talking on the phone.
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Method of Application

Interested and qualified candidates should send their CV / Resume to: humanresources@3lineng.com using the Position applied for as the subject of the mail.

Note: Corp members can also apply.

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Retention Officer at 3Line Card Management Limited

Retention Officer

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