Retention Manager (Remote) at Quidax

Overview
What we are looking for:

• As a Retention Manager, you will focus on partnering with customers and internal stakeholders to ensure Quidax customers are set up for continued success.
• You should be passionate about blockchain and the industry and also be familiar with growth techniques.

Responsibilities
What you'll be doing:

• Discover and identify expansion opportunities and actively contribute to the growth of the Quidax team.
• Leading ongoing communication and accountability for client satisfaction.
• Build and maintain strong relationships by establishing credibility with clients, solving problems, and achieving business and operational objectives
• Monitor key customer metrics, generate insights and identify both opportunities and challenges with clients
• Communicate client needs to the relevant department and meet objectives and deadlines
• Drive the end-to-end user lifecycle journey through various engagement and retention strategies
• Creating weekly and monthly marketing plans and budgets for our different products.

Job Requirements
What you need to have:

• Minimum of 4 years of work experience with a focus on growth & retention in fintech, banking B2C companies.
• Successful track record in Retention Management
• The ability to identify problems, provide solutions and adopt a general account management approach.
• Tactical awareness, providing operational capabilities around forecasting and reporting.
• Strong process management, financial acumen and negotiation skills.
• Sound knowledge in MS Excel, databases, Google Analytics, etc.

Our core values are:

• Simplicity: as the sign of great understanding and empathy
• People: investing in our people and making the work experience a remarkable one
• Integrity: being true & honest; to ourselves and those counting on us
• Customers: the reason we exist because customers exist, so we love and respect them
• Excellence: doing things in a first-class way, going above and beyond.
• Discipline: leadership and doing what you say you would, no matter how we feel.

About Pay and Benefits

• Competitive Salary for the matched experience and role.
• Work from anywhere around the world.
• Unlimited leave days
• Health insurance
• Amazing culture and a front-row seat to the biggest thing in finance in the last 100 years
• You also have a company that cares about you and your well being and wants to do everything to ensure that your life inside and outside work is the most satisfying it can be.