Retail Supervisor (Snacks and Confectionery) at Estakem Ventures

Description

• As a Retail Supervisor at Estakem Ventures, you will be responsible for overseeing the daily retail operations.
• Your primary objective will be to ensure excellent customer service, efficient store operations, and maximize sales and profitability.
• You will also supervise a team of retail canvassers providing guidance, training, and support to ensure the smooth delivery.

Responsibilities

Your responsibilities will also include:

Stock Management:

• Oversee all aspects of retail operations, including opening and closing procedures, cash handling, inventory management, and visual merchandising.
• Ensure that the vans and carriages areclean, well-organized, and stocked with an appropriate inventory of snacks and related products.

Team Leadership and Development:

• Recruit, train, and supervise a team of retail associates, ensuring they are knowledgeable about products, customer service, and sales techniques.
• Provide ongoing coaching, guidance, and performance feedback to team members.
• Foster a positive work environment that promotes teamwork, motivation, and high levels of customer service.

Customer Service:

• Ensure exceptional customer service by greeting and assisting customers, resolving complaints, and handling customer inquiries in a timely and professional manner.
• Train and motivate staff to deliver outstanding customer experiences, emphasizing product knowledge, upselling techniques, and building customer loyalty.
• Monitor customer feedback and implement improvements to enhance overall customer satisfaction.

Sales and Revenue Generation:

• Drive sales and achieve targets by analyzing sales reports, identifying trends, and implementing strategies to maximize store profitability.
• Develop and execute promotional activities, seasonal campaigns, and strategies to increase customer traffic and average transaction value.
• Monitor and control expensesand inventory shrinkage, to meet or exceed sales and budgeted financial objectives.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 3 - 5 years work experience.
• Ability to drive and possession of a valid drivers license is a pre-requisite