Retail Supervisor at BBOXX

Role Overview

• We are seeking a proactive, results-driven, and customer-focusedRetail Supervisorto oversee the day-to-day operations of our retail shop.
• The successful candidate will be responsible for driving sales, ensuring excellent customer service

Key Responsibilities

• Supervise the daily operations of the retail outlet to ensure efficient service delivery.
• Actively recruit sales agents to improve sales in the region
• Lead, coach, and motivate retail staff to achieve sales and performance targets.
• Drive customer acquisition and product sales while ensuring a positive customer experience.
• Monitor and improve key retail performance indicators, including sales, activations, and customer satisfaction.
• Ensure proper merchandising and product display within the retail outlet.
• Maintain accurate inventory records and conduct regular stock reconciliations.
• Prepare and submit periodic sales, inventory, and operational reports.
• Support local marketing and community engagement activities, as well as recruitment of sales agent to drive sales

Qualifications

• Bachelor's Degree or HND in any related discipline.
• 2 - 4 years' experiencein retail operations, sales supervision, or customer service.
• Previous experience in the renewable energy, telecommunications, FMCG, fintech, or consumer electronics industry is an added advantage.
• Demonstrated leadership and people management skills.

Key Competencies:

• Leadership and Team Management
• Sales and Business Development
• Customer Relationship Management
• Inventory and Stock Management
• Performance Monitoring
• Problem Solving and Decision Making
• Planning and Organization
• Accountability and Ownership.