Retail Store Manager at Stretchit Concept Limited

Summary

• Our client is seeking for a professional and customer-service oriented Retail store manager to oversee daily operations of the supermarket store.
• As a Retail store manager, you will be responsible for maintaining high operational and organizational standards at the store.
• You will be responsible for training new staff and creating a pleasant store environment for customers and staff members.

Responsibilities

• Recruits, oversees, trains, and reviews staff
• Manages financial and statistical records, including budgets
• Markets and promotes the organization
• Handles customer complaints and inquiries
• Supervises stock control and pricing policies
• Maximizes profitability to meet sales goals and targets
• Ensures compliance with safety and health regulations
• Arranges promotional displays and materials
• Retail store managers oversee the daily operations of your store.
• As the retail store manager, you make sure everything runs smoothly and efficiently while providing high-quality customer service.
• Motivate sales teams, generate business and marketing strategies, and develop promotional material.
• In charge of training new staff and working as a general supervisor to make sure everything is in order during their shift.
• Deliver excellent customer service
• Motivate the sales team through training and mentorship
• Build team relationships and lead toward common workplace goals
• Create business strategies to attract new customers, increase store traffic, and improve store profitability
• Hire, train, and oversee all new staff
• Respond to customer complaints and concerns in a professional manner
• Problem solve to address customer concerns in a way that profits the store and pleases the customer
• Design and arrange in-store displays
• Prepare detailed reports on buying trends, customer requests, and profits along with any other noteworthy metrics
• Ensure the store is well stocked and procurement done timely
• Ensure the daily reconciliation of the sales
• Complete administrative duties including managing store budgets and updating all financial records

Skills / Qualifications

• Bachelor's Degree in Business Administration, Commerce, Accounting, or related field
• 5+ years experience retails sales with proven track record
• 5+ years’ successful experience in retail store management
• Previous retail management experience preferred
• 3 years of experience working in a retail environment (minimum, more preferred)
• Customer management skills and customer-service oriented
• In-depth knowledge of basic business management practices
• Excellent communication and interpersonal and organisational skills
• Strong customer management and leadership skills
• Proficiency with Microsoft Office Suite and accounting software programs
• Solid understanding of mathematics and reading comprehension skills
• Prior service hiring, training, managing, and retaining team members.