Retail Store Manager at E'sorae Luxury

Job Summary

• Sales Target
• Product Sales
• Store Management
• Cost Management
• Sales Documentation and Processing
• Reporting

Responsibilities
Sales Target:

• Achieve a month on month sales as agreed.

Product Sales

• Sell and cross-sell products to customers that come into the store
• Ensure customer pick a minimum of one additional item asides the original planned item of purchase
• Provide customer with excellent customer service for a repeat sale
• Ensure delivery of products to customer within agreed timeline
• Escalate all process failure or breaches in daily reports
• Ensure adequate product knowledge to provide adequate advise to customers in offering excellent customer service
• Address clients complaint with a high level of professionalism to retain customer
• Analyse complaints to improve customer service and anticipate customer needs
• Analyse customers profile to improve sales

Store Management:

• Envision store arrangement to attain strategic use of space to influence the customer experience
• Manage the retail store interior and arrangement of items for visibility and easy retrieval
• Conduct routine checks on shelving and tagging
• Manage staff shifting and roster monthly, which should be shared with Management two weeks prior to effective date
• Check for store cleanliness to maintain brand quality
• Ensure dress code of the Store Sales Executives meets with the approved dress policy for the store employees
• Manage electronics (e.g. Lightning system, Air conditioner system) routine and regular service checks to avoid faults and breakdown

Cost Management:

• Keep the store expenses within approved limit on power and utility

Sales Documentation:

• Ensure proper documentation of all sales made and all documents are raised and printed adequately and timely
• Elicit all customer’s information during enquiries and for future sales
• Review records and share with digital sales executive for follow-up and marketing
• Ensure good customer handover between shifts

Recording and Reporting on ERP:

• Maintain daily reports and records of sales on the ERP Platform and share with the Head of Sales/Business by 5pm
• Maintain daily reports and records of call logs, on ERPNext CRM Module and share same with the Head of Sales/Business by 5pm
• Share monthly report of sales per products to the Head of Sales/Business
• Conduct monthly sales variance analysis

Requirements
Experience:

• Qualification: Bachelor's Degree
• Minimum of 6 years of progressively responsible retail experience.
• Minimum of 3 years management experience in the service or retail industry.
• Extensive experience and ability to lead the delivery of a high level of customer service in a luxury retail brand.
• Retail operations, budgeting, planning, customer service, sales and people leadership and management experience required.

Skills & Competencies:

• High energy and strong work ethics
• Excellent interpersonal, customer service and time management skills
• Excellent communication (both written and verbal), influencing and negotiation skills
• Good numeracy skills, with basic computer knowledge
• Customer-centric
• Very good reporting skills
• Able to work under pressure to meet deadlines and targets.
• Able to work effectively and responsibly without close supervision
• Full professional proficiency in the English language; fluency in spoken and excellent in writing.
• Objectivity, integrity and emotional intelligence.