Retail Store Manager at DreamWorks Integrated System Limited

Job Description

• This role takes ownership of the assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and a profitable operation that focuses on expanding existing relationships, developing new business within the local market, and increasing total market share.
• Will also ensure that company standards and procedures are followed and always maintained.

Job Functions/Responsibilities

• Take ownership of the sales and revenue targets for the assigned branch.
• Take ownership of administrative, operational, and financial procedures and policies. required for efficient day-to-day operations at the branch.
• Enforce and drive company policies and procedures.
• Responsible for coordinating the opening and closing procedures at the entrusted branch.
• Develop and lead sales, marketing, and business development for an entrusted branch.
• Articulate corporate mission and business goals within the store.
• Follow up to ensure proper execution of company initiatives and provide feedback to Sales Manager, as needed.
• Partner with sales team to build on business opportunities and achieve Company standards/goals; sales, store audits and profitability.
• Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Effectively manage customer complaints in a timely and effective way.
• Clearly communicate to staff all marketing and sales promotions.
• Evaluate product performance, pricing, sell through, and inventory levels.
• Communicate to the Sales manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.
• Ensure there are weekly visual presentation action plans.
• Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution.
• Direct and monitor preparation and execution of store inventory counts and follow up on results.
• Analyze store level reports and create action plans to improve results.
• Direct the training and development of store management. Ensure that all Employees are properly oriented into the Company and trained in their role.
• Responsible for maintaining and building existing business relationships.
• Manage debtor's accounts at the branch and collect outstanding amounts from corporate customers.
• Ensure daily sales reporting is done accurately and communicated timeously.
• Identify and communicate, stock and branch-specific requirements.
• Responsible for conducting daily, weekly, and monthly stock takes and reports.
• Ensure that all stock-on-hand reports are accurate and always kept current, bin cards vs pastel count vs physical count must match.
• Resolve stock discrepancies when they arise within the specified time.
• Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
• Communicate staff requirements and shortfalls.
• Assist with daily staff and shift planning.
• Maintain monthly attendance at respective branch
• Act on unsatisfactory performance and behavior from direct subordinates and involve top management in all disciplinary actions and procedures.
• Any other duty as required by the line manager in line with the post.

Requirements/Qualifications

• Degree or Diploma in Business or related fields.
• A minimum of 5 years of experience in the retail industry, and experience in ICT industry is an advantage.
• 2 years of experience in holding management positions in the retail industry.
• Demonstrate leadership, team building, and management skills.
• Proven sales and business development skills.
• Demonstrated ability to develop and manage income and expenses within an area of accountability.
• Demonstrated ability to train employees in customer service, sales, operations, and product knowledge.
• Considerable knowledge within the retail industry.
• Demonstrate analytical and problem-solving attributes.
• Computer proficiency in MS Word and MS Excel.
• Attention to detail.
• Demonstrate customer service and customer satisfaction commitment.
• Goal and target orientated.
• Ability to make decisions independently.

Competency and Skill Requirements:
Technical Skills:

• Strong understanding of the ICT industry.
• Proficiency in Microsoft Office and retail management software
• Analytical mind and familiarity with data analysis principles
• Astute business acumen.

Soft Skills

• Proactivity and self-direction
• Strong written and oral communication.
• Strong organization and attention to details.
• Interpersonal skills
• Excellent organizing and leadership skills
• Commercial awareness
• Ability to navigate stressful situations

Attitude

• Must be willing to take initiative, work autonomously, and tackle complex situations.
• Ability to work well under pressure
• Able to use discretionary judgment and make solid decisions.
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines

Salary: Very attractive plus other benefits.