Retail Salesperson at African Things

Role Overview

• The Retail Salesperson / Store Clerk will be responsible for attending to walk-in customers, driving store sales, processing transactions, maintaining accurate stock records and ensuring the store is organised and professionally presented.
• The ideal candidate should be confident speaking with customers, comfortable using basic digital tools, detail-oriented and trustworthy.

Key Responsibilities

• Welcome customers and assist them in selecting suitable products.
• Explain product features, prices, materials and customisation options.
• Actively promote products, upsell and work towards monthly sales targets.
• Process customer payments and issue receipts or invoices.
• Maintain accurate records of products received, sold, transferred, returned or damaged.
• Monitor stock levels and immediately report shortages or discrepancies.
• Prepare customer orders for delivery or collection.
• Ensure that no product leaves the store without proper documentation or approval.
• Maintain clean, attractive and organised product displays.
• Complete daily store opening and closing procedures.
• Respond professionally to customer enquiries and complaints.
• Update customer, sales and stock information using approved company systems.
• Protect company stock, equipment, customer information and other company resources.
• Report unusual, suspicious or unauthorised activities promptly.
• Carry out other sales and store-related duties assigned by the Sales Manager.

Requirements

• Minimum of OND, NCE or equivalent qualification.
• Previous experience in retail sales, customer service, inventory management or store operations is an advantage.
• Strong communication and customer service skills.
• Good sales ability and confidence engaging customers.
• Basic numerical and record-keeping skills.
• Good organisational skills and attention to detail.
• Ability to work with limited supervision.
• High level of honesty, reliability and accountability.
• Ability to work on-site in Lekki according to the approved store schedule.

Digital Skills

Candidates should be comfortable using basic digital tools.

Experience with any of the following is an advantage:

• WhatsApp Business
• Microsoft Excel or Google Sheets
• POS systems
• Zoho
• Asana

What We Are Looking For

We are particularly interested in candidates who are:

• Honest and responsible
• Sales-driven
• Customer-focused
• Organised and detail-oriented
• Proactive and willing to learn
• Comfortable taking responsibility for stock and store operations
• Able to follow company procedures consistently