Retail Sales Intern at Keystone Bank

Role Description

• The Retail Sales Intern role is an on-site internship position based in Lagos. The intern will support branch staff in promoting bank products and services to retail customers, providing basic product information, and assisting with sales campaigns. Daily tasks include engaging with walk-in customers, answering inquiries, guiding customers on available account and loan options, and directing them to the appropriate team members when needed. The intern will help maintain accurate records of customer interactions, support the resolution of simple customer service issues, and contribute to a positive branch experience. The role also involves learning about bank policies, practicing effective communication and interpersonal skills, and collaborating with team members to achieve branch sales targets.

Qualifications

• Candidates should possess strong Retail Sales skills and developing Product Knowledge relevant to banking products.
• Candidates should possess excellent Customer Service and Communication skills for engaging with diverse customers.
• Candidates should possess solid Interpersonal Skills to build rapport with customers and collaborate with team members.
• Interest in banking, finance, or business and willingness to learn in a fast-paced retail environment.
• Currently enrolled in or recently graduated from a relevant tertiary program is preferred.
• Basic numeracy, attention to detail, and ability to follow procedures and compliance guidelines.
• Professional demeanor, reliability, and readiness to work on-site in Lagos during standard banking hours.
• Canditates must be comfortable working around the areas as follows ; Akoka, Obalende, Victoria Island, Ikoyi, Lagos Island.