Retail Sales Executive at DreamWorks Integrated System Limited

Job Description:

• Dreamworks Integrated System Limited, Nigeria's premier online shopping destination for ICT and lifestyle products, is seeking a dynamic and results-oriented Retail Sales Executive to join our team.
• As a Retail Sales Executive, you will be responsible for driving sales and delivering exceptional customer service to our valued customers.

Responsibilities:

• Greet and assist customers in a friendly and professional manner, providing product information and recommendations as needed.
• Actively engage with customers to understand their needs and preferences, and recommend suitable products.
• Demonstrate product features and functionalities to customers, highlighting the benefits and advantages.
• Process customer orders accurately and efficiently, ensuring timely delivery or pickup.
• Meet and exceed sales targets and objectives set by management.
• Maintain a clean and organized retail environment, including product displays and shelves.
• Monitor inventory levels and replenish stock as needed to ensure availability of products.
• Handle customer inquiries, complaints, and returns in a prompt and courteous manner, striving to resolve issues to the customer's satisfaction.
• Keep abreast of product knowledge, promotions, and sales events to provide accurate information to customers.
• Collaborate with team members and management to achieve sales goals and targets.
• Assist in the implementation of marketing and promotional activities to drive sales and increase foot traffic to the store.

Requirements:

• High school diploma or equivalent; additional education or training in sales or retail management is a plus.
• Proven experience in retail sales, preferably in the ICT or consumer electronics industry.
• Strong sales acumen with the ability to identify customer needs and close sales.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Positive attitude, enthusiasm, and passion for delivering exceptional customer service.
• Familiarity with point-of-sale (POS) systems and basic computer skills.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Fluency in English; proficiency in other languages is a plus.