Retail Sales Associate at Owens and Xley

Job Summary

• In this role, you are the first line of contact for walk-in customers to the store. 
• You will make customers feel welcome and assist them in finding the products that most satisfy their needs. 
• You must be knowledgeable about the Company’s products and able to adequately guide customers at all times.

Key Responsibilities
Sales:

• Welcome and serve customers providing an excellent in-storeexperience at all times
• Guide customers by ushering them to appropriate sections the store based on their needs and interests
• Be proactively engaged in upselling and maximize salesopportunities in order to achieve individual sales target andKPIs
• Fulfill phone and online orders to support the omni-channelcustomer experience
• Upsell where appropriate
• Follow policies and procedures for markdowns and sale events
• Record sales by creating and updating customer profile records in the POS terminal.

Customer Service:

• Professionally handle phone calls and any customer service issues
• Handle each transaction professionally and in a friendly manner
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• Liaise with the delivery partners to fulfil all customer orders in a timely manner.
• Deal effectively with customer complaints by liaising with the retail manager when necessary
• Communicate special promotions and instore activities to customers
• Liaise with the delivery partners to fulfil all customer orders in a timely manner.

Representing the brand:

• Demonstrate strong brand and product knowledge by articulating advantages, benefits and/or fits of various outfits
• Understand and communicate the Tiffany Amber brandaesthetic, brand philosophy and lifestyle to the associates and the customer
• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Ensure to be up-to-date knowing fashion trends and competitors.

Store Operations:

• Maintain the shop floor and visual display high standards,complying with the brand’s operational guidelines and merchandising procedures
• Return all merchandise to the right location after sales
• Clean up fitting rooms and return garments to racks
• Ensure that the restrooms are cleaned as at when due
• Balance cash registers with receipts
• Execute all opening and closing procedures.

Inventory management:

• Stay aware of inventory levels and communicate low stock
• Participate in stock count activities.

Academic Qualifications

• BSc. / HND Business Administration, Economics, Marketing or a related field.

Experience:

• 1-2 years’ relevant experience in a retail/commercial environment.
• Experience in fashion, selling across on-floor and digital channels is a key requirement.

Technical Skills

• Working knowledge of the fashion industry
• Outstanding written and oral communication skills
• Intermediate-level proficiency in MS Office
• Standard knowledge of ERPs
• Data entry skills & excellent customer-facing skills.

Soft Skills:

• Excellent communication skills
• Ability to influence and negotiate
• Ability to listen with rapt attention for needs identification
• Ability to own tasks and take responsibility for outcomes
• Strong work ethic.

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations
• Ability to work well under pressure; able to use discretionary judgment and make solid decisions
• Must have exceptional time management and organizationalskills including the ability to meet external and internal deadlines
• Must demonstrate the confidence and ability to relate with customers in an assertive and professional way.