Resident IT Engineer at I-Sense Ville Consult

Reports to: Chief Information Officer
Salary: 150,000 (Gross, Monthly)

Responsibilities

• To learn and understand the Client’s Group IT Policies & Procedures.
• To ensure that Group IT Policies & Procedures are implemented and adhered to.
• Designing and installing computer hardware configurations as per the client Group IT Policies & Procedures.
• Installing & maintaining software and networking systems as per the client Group IT Policies & Procedures.
• Troubleshooting network and software issues and maintaining proper logs & reports of the same.
• Installing high-level software security systems as per client’s Group IT Policies & Procedures
• Ensuring security software is kept up to date as per Client’s Group IT Policies & Procedures
• Training staff on newly installed hardware and software systems.
• Daily, Weekly & Monthly Reports are to be provided to the Client Supervisor & CIO.

Requirements

• Extensive knowledge of computer hardware systems.
• Familiarity with general OS systems, Enterprise, programming languages, and Office software.
• Knowledge of LAN and wireless networks.
• Ability to manage projects.
• Good communication skills.
• Ability to troubleshoot complex software and hardware issues.
• Knowledge of database and networking security systems.
• Minimum Graduate Degree in Science & Technology.
• Relevant Certification in MCSE/CCNA is an added advantage.
• Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint.

KPI

• System Uptime
• Fault Management
• Total number of tickets and MTTR per ticket
• First Call Resolution (FCR)
• Inventory Management