Resident Control Officer at First Bank

DUTIES & RESPONSIBILITIES

• RCOs shall work independently of clusters in the planning and execution of control review activities and maintenance of assurance oversight of branches under their purview.
• They are required to move around their assigned branches for periodic in-depth reviews. RCOs report functionally to Cluster Control Managers (CCM) to streamline reporting structure; but remain responsible for the following functions:
• Maintain control oversight over assigned high risk branches 
• Utilise existing branch control review template (as minimum control tests) for in-depth review of branch processes and procedures
• Review various transactions of high risk branches under their purview using daily IT Control reports provided and carry out periodic control reviews of loan performance and collaterals
• Follow-up and track identified exceptions and ensure prompt resolution 
• Increase the control consciousness of First Bank staff by close monitoring and training
• Educate processors on key changes in the bank’s policies, processes, products and controls and improve processors’ understanding of processes and control by facilitating training sessions 
• Encourage self-reporting of errors, control breaches and fraud incidents in branches
• Carry out timely investigation and resolution of customers’ control related complaints 
• Ensure strict compliance with Internal Control and Enhancement plans and programs.
• Conduct investigations into fraudulent activities, unusual incident and other activities as may be required by the bank and report on findings to the Cluster Control Manager Conduct enhanced periodic on-the-spot-review of branch activities and report findings to the Cluster Control Manager
• Carry out daily IT Control Report, credit and other reviews that may be required by Internal Control & Enhancement review program as directed by Head, Control Techniques & Standards 
• Ensure prompt rendition of month end and other reports of work done
• Ensure complete documentation of all observed policy/procedural breaches observed during control review activities in the assigned high-risk locations
• Ensure prompt closure of internal control, regulatory, and Internal Audit exceptions observed and raised during the conduct of control /audit activities and subsequently tracking of unclosed exceptions. 
• Escalate unclosed exceptions through the business operational risk structure, line reporting channels or Business Executive for further engagement.
• Ensure implementation of process enhancement and improved control strategy in the assigned high risk branches.
• Conduct daily review of IT Control Reports and ensure the closure/escalation (to Cluster Control Managers, UORM/BORM/Line Executive) on noted exceptions.
• Escalation of process gaps to Head, Control Techniques & Standards for stakeholder engagement and enhancement as may be required
• Provide on the job training to Branch Operators in assigned high-risk branches and provide control advisory and decision support service to Branch Managers and Branch Team
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook
• As part of the Bank’s Operational Risk Management Framework, identify, assess and report new risks, issues and incidents in identified high-risk branches and escalate to UORM/BORM/Process Owner/Line Executive for resolution and tracking.

JOB REQUIREMENTS
Education:
Minimum Education: First Degree preferably in a numerate discipline; higher degrees /MBA/ Possession of professional certification in accounting, Banking or related discipline.

Experience
Minimum experience – 5 years in Internal Control /Audit Function