Reservations and Ticketing Officers at Wendy Travels and Tours

Job Summary

• We are looking for Reservations and Ticketing officers to join their dynamic team.
• As a reservation and ticketing officer, you will communicate using various mediums such as on the phone, email and face-to-face therefore the quality of your customer service is crucial to providing a VIP experience to all customers.
• As a reservations officer you must be with vase with industry news and build content for relevant information

Job Description

• Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Contribute to revenue growth and profit margin of the organization.
• Maintaining statistical and financial records.
• Helping passengers and customers with all travel-related inquiries including but not limited to changes or cancellations, and promoting special offers.
• Using GDS and website reservations systems to check availability.
• Create tailor-made holidays for the world's best Hotels & Resorts.
• Provide advice about visas or passports
• Follow up on Enquiries and Convert them to Sales.
• Keep Informed of Business Changes that affect the Ticketing Area.
• Sell travel products like holidays and insurance and provide detailed advice on routes and destination excursions.
• Work with impressive attention to detail.
• Work under pressure and meet agreed timelines whilst managing multiple high-end clients.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
• Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goals.
• Preparing promotional materials and display including airline promotions to clients.

Requirements

• Interested candidates should possess relevant qualifications
• Minimum of 1 -2 year working experience in a Travel Agency
• Proficiency in the use of Sabre, and Amadeus GDS
• Availability to create Good travel content
• Strong Analytical skills
• Excellent written and verbal communication skills.
• A positive attitude and a growth mindset.
• Must be an out-of-the-box thinker.
• Online Sales Experience
• The preferred candidate must reside on the Mainland

Salary

• N50,000 monthly salary with commission-based incentives.