Repair Administrator / Repair Sustomer Services at Pragmatic Technologies

Job Summary

• To effectively liaise with RMA customers and technicians from the time a product is received until it is released to the customer.

Tasks and Responsibilities

• Receiving defective products(Inverters, stabilizer etc) and releasing repaired products to customers.
• Collecting the customer information and registering the product.
• Liaise with the customer and technician regarding the status of product repair.
• Communicate the repair charges to customers.
• Proper documentation and maintenance of a filing system.
• Provide simple test for customers when collecting their product
• Any other tasks as assigned from time to time.

Requirements

• OND Degree, Preferably Male.
• An understanding of electrical problems and their potential Solution
• Good verbal and written communication skills with the ability to build effective 3rd party and colleague relationships
• Good planning and time management skills with the ability to prioritise workload appropriately and meet challenging deadlines
• Teamwork and Problem solving
• Pragmatic and commercially-minded approach to problem-solving;