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  • Posted: Oct 11, 2021
    Deadline: Nov 11, 2021
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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company

     

    Reliance Care Officers

    • Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
    • Respond to requests, inquiries, and complaints from clients and prospective clients.
    • Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
    • Follow-up on prospective clients and ensure they become actual clients. 
    • Upgrade enrollees’ Health plans accordingly.
    • Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
    • Politely attend to clients’ suggestions, objections, and complaints. 
    • Communicate with clients to inform them of updates in service. 
    • Conduct surveys to evaluate Customer Satisfaction. 
    • Forward feedbacks, tasks, and recommendations to appropriate units/personnel. 
    • Record details of customer feedback using the appropriate internal communication system. 
    • Document daily activities and forward report to Team Lead. 
    • Update the to-do list from communication with clients.

    Method of Application

    Interested and qualified? Go to Reliance HMO on reliancehealth.seamlesshiring.com to apply

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