Reliance Care Officers at Reliance HMO October, 2021

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- Reliance Care Officers at Reliance HMO
- View Jobs in ICT / Telecommunication / View Jobs at Reliance HMO
Posted: Oct 11, 2021

Deadline: Nov 11, 2021
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We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
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Reliance Care Officers
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location Lagos
- Job Field Medical / Healthcare
- Communicate courteously with clients (Individuals and SMEs) across all assigned platforms.
- Respond to requests, inquiries, and complaints from clients and prospective clients.
- Assist prospective clients in their choice of the company’s Health Plan by providing relevant information.
- Follow-up on prospective clients and ensure they become actual clients.
- Upgrade enrollees’ Health plans accordingly.
- Escalate unresolved issues to the team lead and follow up on the clients’ complaints.
- Politely attend to clients’ suggestions, objections, and complaints.
- Communicate with clients to inform them of updates in service.
- Conduct surveys to evaluate Customer Satisfaction.
- Forward feedbacks, tasks, and recommendations to appropriate units/personnel.
- Record details of customer feedback using the appropriate internal communication system.
- Document daily activities and forward report to Team Lead.
- Update the to-do list from communication with clients.
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Interested and qualified? Go to Reliance HMO on reliancehealth.seamlesshiring.com to apply

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Reliance Care Officers at Reliance HMO

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