Relationship Officer at Shalom Microfinance Bank

Key Responsibilities
Loan Origination & Client Acquisition:

• Identify and recruit potential clients for microfinance loan products.
• Conduct market research to understand the credit needs of individuals and small businesses.
• Promote loan products to low-income earners, traders, artisans, and small business owners.
• Educate customers on loan terms, repayment plans, and financial literacy.

Loan Application & Appraisal:

• Collect and verify loan applications, ensuring completeness and accuracy.
• Conduct field visits to assess business viability and borrower capacity.
• Analyze creditworthiness using financial data, business performance, and risk factors.
• Ensure proper Know Your Customer (KYC) documentation and background checks.

Loan Disbursement & Monitoring:

• Facilitate loan approvals and disbursements in line with the bank’s credit policies.
• Monitor disbursed loans through regular follow-ups and client visits.
• Track repayment schedules, ensuring timely collections and loan performance.

Loan Recovery & Risk Management:

• Proactively follow up on overdue payments to reduce loan default rates.
• Develop strategies for loan restructuring and recovery in cases of default.
• Report loan delinquency trends and recommend solutions to management.
• Work closely with the internal control and compliance team to mitigate risks.

Customer Relationship Management:

• Build and maintain strong relationships with clients to enhance trust and loyalty.
• Provide after-loan support and financial advisory services to borrowers.
• Address customer complaints and escalate unresolved issues as needed.

Qualifications & Experience

• Bachelor’s Degree or HND in Finance, Banking, Business Administration, or a related field.
• 1-3 years experience in microfinance lending, credit assessment, or sales.
• Good knowledge of micro-lending procedures, credit analysis, and risk management.
• Experience working with low-income groups, small businesses, or informal traders is an advantage.

Skills & Competencies:

• Strong sales, negotiation, and customer relationship skills.
• Excellent financial analysis and risk assessment abilities.
• Good communication, persuasion, and problem-solving skills.
• Ability to work independently and meet loan targets.
• Proficiency in Microsoft Excel and loan management software.