Relationship Officer at Fina Trust Microfinance Bank

We are looking for a Relationship Officer to build and preserve trusting relationships with our customers. We’ll rely on you to find ways to outperform our competition and maintain our company’s positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Responsibilities

• Understand customer needs and develop plans to address them
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of the market

Requirements

• Proven experience as a Relationship Officer
• Knowledge of customer relationship management (CRM) practices
• Experience in sales is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• Minimum of OND in any field