Relationship Officer at Fina Trust Microfinance Bank

Responsibilities:

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plan
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Οperate in compliance with laws and regulations and adhere to lending compliance guideline

Requirements

• Minimun of National Diploma in any field.
• A minimum of 1 years’ experience as a Relationship Officer.
• Outstanding interpersonal and communication skills.
• Customer service-oriented with exceptional sales skills.
• Promixity to any of the following listed locations will also be considered - Ojo(Aspamda), Ladipo, Ikeja, Idumota.