Relationship Officer at Fidelity Bank

Role Description

• The Relationship Officer is a full-time, on-site role based in Nigeria, responsible for managing and growing a portfolio of individual and corporate customers.
• This position involves building strong client relationships, understanding customer needs, and recommending appropriate banking products and services.
• The Relationship Officer will handle account opening, cross-selling and upselling of products, monitoring account activity, and ensuring prompt resolution of customer inquiries and issues.
• The role includes preparing reports on customer performance, supporting credit and risk assessments, and coordinating with internal teams to ensure efficient service delivery.
• The Relationship Officer will also participate in marketing and business development activities to attract new customers and deepen existing relationships.

Qualifications

• Bachelor’s Degree in Banking and Finance, Business Administration, Economics, or a related field; relevant professional certifications are an added advantage.
• Customer relationship management skills, including the ability to build trust, maintain long-term partnerships, and provide proactive client support.
• Sales and business development capabilities, with experience in identifying opportunities, cross-selling financial products, and meeting revenue or portfolio growth targets.
• Strong communication and interpersonal skills for engaging with clients, presenting solutions, negotiating terms, and collaborating with internal stakeholders.
• Analytical and problem-solving skills, including the ability to assess customer needs, review account performance, and support basic credit and risk evaluations.
• Organizational and time management skills, with the ability to manage multiple client accounts, prioritize tasks, and meet deadlines.
• Basic knowledge of banking operations, retail and corporate banking products, and regulatory requirements in the Nigerian financial services environment.
• Proficiency in standard office productivity tools (e.g., MS Word, Excel, PowerPoint) and familiarity with core banking or CRM systems.
• Prior experience in a relationship management, customer service, or sales role within financial services or a similar industry is highly beneficial.