Relationship Officer - Export at EFL Limited

Job Summary

• We are seeking a Relationship Officer, Export Logistics to manage client relationships, ensure smooth export operations, and provide expert guidance on customs clearing, logistics, and regulatory compliance.
• This role involves coordinating shipments, resolving export challenges, and driving business growth.

Responsibilities

• Act as the primary point of contact for export clients, addressing inquiries and ensuring customer satisfaction.
• Ensure compliance with export regulations and assist clients with customs processes.
• Guide and support clients through the export customs clearing process, including NXP, BKG confirmation, NESS processing, NDLEA and DSS clearance, and the Inspection Act process.
• Collaborate with customs authorities to facilitate smooth shipment movement and resolve delays.
• Oversee the entire export process, including shipment tracking and coordination with freight forwarders.
• Maintain accurate export documentation and ensure adherence to regulatory requirements.
• Identify growth opportunities and promote EFL’s export services.
• Keep detailed records, analyze client feedback, and generate operational reports.
• Work collaboratively with the team and stay informed on industry trends.

Requirements

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3 - 5 years of experience in export logistics and supply chain management.
• Strong knowledge of customs regulations and export operations.
• Proficiency in Microsoft Office 365.
• Excellent communication, negotiation, and problem-solving skills.
• Customer-focused, proactive, and solution-driven.